The support email address is social media. If you have any issue covered by our guarantee, please connect with us within 14 days of delivery. What to do if there's an issue with your order:

Replacement option cannot be combined with store credit option. No substitutions will be sent any replacements will match the original plant variety. We will not add any additional plants to a replacement shipment. Only the replacement plant(s) will be included in a replacement shipment. Photos of all damaged plants are required for any replacements or refunds. If the tracking information for your order shows a 'delivered' status, but you have not actually received your order, contact us within 48 hours to qualify for replacements or refunds. Packages must be retrieved and opened within 24 hours of delivery to qualify for returns, refunds, or store credit. Purchase of incorrect products due to customer error. Minor color/ shape differences from image in the product listingsĪssorted products that differ from product imageĮxtreme neglect and disregard of included care instructions The Quality Guarantee Does Not Cover These Issues: Visible damage on pots, trays or other accessories Root rot (Cuttings and bareroot plants are not included.) 14 Day Quality Guarantee The Quality Guarantee Covers These Issues: This guarantee applies to all plants and products for up to 14 days after delivery. Please contact us if your plants do not arrive in prime condition. They are always well-rooted and disease-free. Our plants and products are guaranteed to be top quality. For these rare instances, we offer this 14 Day Quality Guarantee to all our customers: However, due to the packing, shipping, and complicated weather conditions across the country. The overwhelming majority of our orders are delivered without any issues.

Echeveria blue culrs